Description
Deskovi adds a self-contained support ticket system to your WooCommerce store. Customers can open tickets (logged in or as a verified guest), agents reply from a dashboard inside wp-admin, and every ticket can be linked to the relevant order automatically.
Features
- Ticket system with replies, status (open/pending/resolved/closed), and file attachments
- WooCommerce order context for agents (HPOS-compatible)
- Agent assignment, with per-agent ticket filtering
- Canned replies (macros): reusable reply templates with one-click insert and placeholder substitution
- Configurable email notifications for ticket events
- Optional customer chat widget on the storefront
- Guest email OTP verification for visitors who are not logged in
- Privacy export and erase hooks for WordPress Tools Export / Erase Personal Data
- Admin diagnostics and activity log
All data — tickets, messages, and attachments — is stored in your own WordPress database. Deskovi does not require an external account or send data to any third-party service.
Requires WooCommerce.
Source Code
This plugin’s admin dashboard and customer widget are built from TypeScript/React source using @wordpress/scripts (webpack). The compiled, minified files shipped in assets/admin and assets/widget are generated from this source.
Full source, build tooling, and build instructions (npm install && npm run build) are publicly available at:
https://github.com/itsmanzur/deskovi
Installation
- Install and activate WooCommerce if it is not already active.
- Upload the
deskovifolder to/wp-content/plugins/, or install the zip via Plugins Add New Upload Plugin. - Activate Deskovi through the Plugins menu.
- Open Deskovi in the WordPress admin to configure the widget and privacy settings.
FAQ
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Does this plugin require an account?
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No. Deskovi runs entirely on your own site and does not require signing up for any external service.
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Does it work without WooCommerce?
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No. WooCommerce must be installed and active. Deskovi will not load its features until WooCommerce is available.
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Where is customer data stored?
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All ticket, message, and attachment data is stored in your own WordPress database (custom tables). Nothing is sent off-site.
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How do I remove the chat widget?
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Disable the widget from the Deskovi admin settings. When the widget is off, storefront assets are not loaded.
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How do privacy requests work?
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Deskovi hooks into WordPress personal data export and erase tools so ticket-related personal data can be included when a user requests export or erasure.
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Are file attachments secure?
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Yes. Uploaded files are stored outside direct web access and are only ever served through an authenticated request that checks the requester actually owns the related ticket.
Avis
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Contributeurs & développeurs
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Journal
1.1.0
- Add canned replies (macros): reusable reply templates with one-click insert and placeholder substitution ({customer_name}, {customer_email}, {order_id}, {agent_name})
- Add file attachment upload UI in the agent reply composer
- Add agent assignment and per-agent ticket filtering
- Add configurable email notification settings for ticket events
1.0.0
- Initial public release
- Local ticket system with order context (HPOS-aware)
- File attachments
- Optional customer chat widget and guest OTP
- Privacy export / erase integration
- Admin diagnostics