Title: Ruby Help Desk
Author: Waseem Senjer
Published: <strong>26 mai 2017</strong>
Last modified: 5 avril 2023

---

Recherche d’extensions

![](https://ps.w.org/ruby-help-desk/assets/banner-772x250.png?rev=1665620)

Cette extension **n’a pas été testée avec plus de trois mises à jour majeures de
WordPress**. Elle peut ne plus être maintenue ou supportée et peut avoir des problèmes
de compatibilité lorsqu’elle est utilisée avec des versions de WordPress plus récentes.

![](https://ps.w.org/ruby-help-desk/assets/icon-128x128.png?rev=1665617)

# Ruby Help Desk

 Par [Waseem Senjer](https://profiles.wordpress.org/waseem_senjer/)

[Télécharger](https://downloads.wordpress.org/plugin/ruby-help-desk.zip)

 * [Détails](https://fr-be.wordpress.org/plugins/ruby-help-desk/#description)
 * [Avis](https://fr-be.wordpress.org/plugins/ruby-help-desk/#reviews)
 *  [Installation](https://fr-be.wordpress.org/plugins/ruby-help-desk/#installation)
 * [Développement](https://fr-be.wordpress.org/plugins/ruby-help-desk/#developers)

 [Support](https://wordpress.org/support/plugin/ruby-help-desk/)

## Description

Ruby Help Desk is a WordPress plugin which works as a customer support platform.
The plugin includes many features such as Frontend submissions, ticket attachments,
Knowledgebase, and statistics.

## Captures d’écran

[⌊Front site single ticket view.⌉⌊Front site single ticket view.⌉[

Front site single ticket view.

[⌊Front site ‘My Tickets’ page, where customers can view their tickets history,⌉⌊
Front site ‘My Tickets’ page, where customers can view their tickets history,⌉[

Front site ‘My Tickets’ page, where customers can view their tickets history,

[⌊‘Submit Ticket’ page where customers can send their tickets to the support team⌉⌊‘
Submit Ticket’ page where customers can send their tickets to the support team⌉[

‘Submit Ticket’ page where customers can send their tickets to the support team

[⌊The Admin dashboard widget with the Help Desk statistics and recent tickets list.⌉⌊
The Admin dashboard widget with the Help Desk statistics and recent tickets list
.⌉[

The Admin dashboard widget with the Help Desk statistics and recent tickets list.

[⌊Managing tickets in the dashboard.⌉⌊Managing tickets in the dashboard.⌉[

Managing tickets in the dashboard.

[⌊Managing tickets statuses in the dashboard with the ability to assign a different
color for each status.⌉⌊Managing tickets statuses in the dashboard with the ability
to assign a different color for each status.⌉[

Managing tickets statuses in the dashboard with the ability to assign a different
color for each status.

[⌊Custom Fields builder for the Submit Ticket page.⌉⌊Custom Fields builder for the
Submit Ticket page.⌉[

Custom Fields builder for the Submit Ticket page.

## Installation

#### Using The WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Search for `Ruby Help Desk`
 3. Click `Install Now`
 4. Activate the plugin on the Plugin dashboard

#### Uploading in WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Navigate to the `Upload` area
 3. Select `ruby-help-desk.zip` from your computer
 4. Click ‘Install Now’
 5. Activate the plugin in the Plugin dashboard

#### Using FTP

 1. Download `ruby-help-desk.zip`
 2. Extract the `ruby-help-desk` directory to your computer
 3. Upload the `ruby-help-desk` directory to the `/wp-content/plugins/` directory
 4. Activate the plugin in the Plugin dashboard

## FAQ

### How can I access the plugin pages after activation?

All of the plugins related pages will be added under one menu item called ‘Ruby 
Desk’, also you will find the same item at the admin bar on top of the dashboard.

## Avis

Il n’y a aucun avis pour cette extension.

## Contributeurs & développeurs

« Ruby Help Desk » est un logiciel libre. Les personnes suivantes ont contribué 
à cette extension.

Contributeurs

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

[Traduisez « Ruby Help Desk » dans votre langue.](https://translate.wordpress.org/projects/wp-plugins/ruby-help-desk)

### Le développement vous intéresse ?

[Parcourir le code](https://plugins.trac.wordpress.org/browser/ruby-help-desk/),
consulter le [SVN dépôt](https://plugins.svn.wordpress.org/ruby-help-desk/), ou 
s’inscrire au [journal de développement](https://plugins.trac.wordpress.org/log/ruby-help-desk/)
par [RSS](https://plugins.trac.wordpress.org/log/ruby-help-desk/?limit=100&mode=stop_on_copy&format=rss).

## Journal

#### 1.3.4

 * Fixed: checking the correct user ID when checking the owner of the ticket.

#### 1.3.3

 * Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.

#### 1.3.2

 * Fixed: Adding reply templates to Text area field

#### 1.3.1

 * Added: Many actions and filters in order to ease the extending of the plugin.
 * Fixed: Close button shows even if the ticket is closed already

#### 1.3.0

 * Added: replies templates to pre-create ready templates for common issues in the
   tickets.

#### 1.2.0

 * Added: Custom Fields for the Submit Ticket page.
 * Fixed: Assigning new tickets status.

#### 1.1.0

 * Added: Importing WooCommerce products.
 * Added: Importing Easy Digital Downloads products.
 * Fixed: CSS aligning of the dashboard widget.
 * Fixed: Settings default values seeding.

#### 1.0.0

 * Initial release.

## Méta

 *  Version **1.3.4**
 *  Last updated **il y a 3 années**
 *  Active installations **Moins de 10**
 *  WordPress version ** 3.0.1 ou plus **
 *  Tested up to **6.2.9**
 *  Language
 * [English (US)](https://wordpress.org/plugins/ruby-help-desk/)
 * Tags
 * [admin](https://fr-be.wordpress.org/plugins/tags/admin/)[helpdesk](https://fr-be.wordpress.org/plugins/tags/helpdesk/)
 *  [Vue avancée](https://fr-be.wordpress.org/plugins/ruby-help-desk/advanced/)

## Notes

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/ruby-help-desk/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/ruby-help-desk/reviews/)

## Contributeurs

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

## Support

Quelque chose à dire ? Besoin d’aide ?

 [Voir le forum de support](https://wordpress.org/support/plugin/ruby-help-desk/)

## Faire un don

Souhaitez-vous soutenir l’avancement de cette extension ?

 [ Faire un don à cette extension ](https://wpruby.com)