Description
Cette extension est fermée depuis le 3 avril 2025 et n’est pas disponible au téléchargement. Raison : Problème de sécurité.
Blocs
Cette extension fournit 6 blocs.
- KBS Login
- KBS Register
- KBS Search
- KBS Profile Editor
- KBS Tickets
- KBS Submit
Avis
28 septembre 2023
Has everything I need in a helpdesk. The KB articles are a little basic in terms of layouts but they do the job
22 août 2023
1 reply
Very well thought out and easy to use. Haven’t had a single tech issue with it, and I love how flexible it is. Great work!
29 décembre 2022
1 reply
KB Support is the best WordPress plugin for support systems
18 août 2021
1 reply
Very easy and useful backend organization and tracking of tickets. The seamless option to create a KB article after closing a ticket is a nice plus!
27 mai 2021
2 replies
Plugin good at first glance.
The main problem I have is that it isn’t perfect for membership site, hopefully they can fix this.
If a WP user creates a support ticket, but enters a different email address than the one on their account, KB-Support doesn’t link this « KB-Support customer » to WP user, instead creates a new « customer » in KB Support.
This makes for a lot of extra work trying to find the actual WP user (when trying to change their details, or fix account problems, etc), especially a problem for me running a membership website.
I have tried deleting the duplicate KB-Support customer, changing the email address of the other KB-Support customer to the new one (matching the WP user email address), and it still doesn’t link to the WP user.
3 février 2021
1 reply
We’ve set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system.
Such an easy plugin to use.
Contributeurs & développeurs
« KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin » est un logiciel libre. Les personnes suivantes ont contribué à cette extension.
Contributeurs
“KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin” a été traduit dans 4 locales. Remerciez l’équipe de traduction pour ses contributions.
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