Title: Intercom Author: Intercom Published: 27 avril 2013 Last modified: 16 avril 2025 --- Recherche d’extensions ![](https://ps.w.org/intercom/assets/banner-772x250.png?rev=1271221) Cette extension **n’a pas été testée avec plus de trois mises à jour majeures de WordPress**. Elle peut ne plus être maintenue ou supportée et peut avoir des problèmes de compatibilité lorsqu’elle est utilisée avec des versions de WordPress plus récentes. ![](https://ps.w.org/intercom/assets/icon-256x256.png?rev=1271236) # Intercom Par [Intercom](https://profiles.wordpress.org/bobintercom/) [Télécharger](https://downloads.wordpress.org/plugin/intercom.3.0.2.zip) * [Détails](https://fr-be.wordpress.org/plugins/intercom/#description) * [Avis](https://fr-be.wordpress.org/plugins/intercom/#reviews) * [Installation](https://fr-be.wordpress.org/plugins/intercom/#installation) * [Développement](https://fr-be.wordpress.org/plugins/intercom/#developers) [Support](https://wordpress.org/support/plugin/intercom/) ## Description [Intercom](https://www.intercom.com/) is a next-generation customer communications platform that combines powerful live chat, proactive messaging, and advanced AI solutions — like our Fin AI chatbot — to help businesses instantly connect with customers. By installing the Intercom WordPress plugin, you can seamlessly add the Messenger to your site, track both logged-in users and visitors, and engage them right away. With Intercom’s industry-leading AI at your fingertips, you’ll deliver fast, personalized support and drive growth more effectively than ever before. ## Installation Installing Intercom on your WordPress site takes just a few minutes. You can find full instructions on signing up and installing Intercom using the WordPress plugin [here](https://www.intercom.com/help/en/articles/173-install-intercom-on-your-wordpress-site). If you’re already an Intercom customer, you can also find instructions in the in- app [setup guide](https://app.intercom.com/a/apps/_/platform/guide) or [app store](https://app.intercom.com/a/apps/_/appstore?app_package_code=wordpress&search=wordpress). The first thing you’ll need to do is install and activate the plugin – you must be using WordPress v4.9.0 or higher and have the ability to install plugins in order to use this method. Note: This plugin injects a Javascript snippet on your website frontend containing dynamic user data. Some caching solutions will cache entire pages and should not be used with this plugin. Doing so may cause conversations to be delivered to the wrong user. ## Avis ![](https://secure.gravatar.com/avatar/89d6fde38b8885baa8bd83b3e82abcff3776e9a12d8d220e59d1279c5776c3b2? s=60&d=retro&r=g) ### 󠀁[Just came here to say that this works just fine and is not broken.](https://wordpress.org/support/topic/just-came-here-to-say-that-this-works-just-fine-and-is-not-broken/)󠁿 [ajwurtz](https://profiles.wordpress.org/ajwurtz/) 18 octobre 2021 Just came here to say that this plugin definitely DOES work, not sure what all the negative reviews are about. Its literally a one-click integration. ![](https://secure.gravatar.com/avatar/fe2761ce8f24238da26e03a98508ec65a8667023feadab95b44c7fcd02a617f4? s=60&d=retro&r=g) ### 󠀁[Doesn’t work](https://wordpress.org/support/topic/doesnt-work-2640/)󠁿 [evkanas](https://profiles.wordpress.org/evkanas/) 23 mars 2021 Doesn’t work ![](https://secure.gravatar.com/avatar/4d5a0e849c66f8b9e05042460ccc49d8f5db8f72e1a72ae2ba087ae24ca04e77? s=60&d=retro&r=g) ### 󠀁[Great product with matching plugin.](https://wordpress.org/support/topic/great-product-with-matching-plugin/)󠁿 [peterarends](https://profiles.wordpress.org/peterarends/) 27 octobre 2018 Got it working in under two minutes, does what it should do. ![](https://secure.gravatar.com/avatar/73a67095c6e7f0179f03f4d93f144b3734543ae63215b0806e71484f39878b58? s=60&d=retro&r=g) ### 󠀁[Terrible. Wasting my time!](https://wordpress.org/support/topic/terrible-wasting-my-time/)󠁿 [Cameron Roe](https://profiles.wordpress.org/cjroe/) 1 août 2018 1 reply This plugin is literally broken and it’s wasting my time and my client’s time. End all the plugins! ![](https://secure.gravatar.com/avatar/6ee9630e36ef154a67b8d2b6e82011f5ad8157a30902a40c81fbf75f1ffc23cf? s=60&d=retro&r=g) ### 󠀁[Worked smoothly at two sites](https://wordpress.org/support/topic/worked-smoothly-at-two-sites/)󠁿 [CK MacLeod](https://profiles.wordpress.org/ck-macleod/) 25 mars 2018 I’ve installed Intercom at two sites now using this plugin, and have found it to work quite smoothly, though customizing the « launcher » beyond shape and color requires working with the javascript API, which is not currently facilitated by the plugin. ![](https://secure.gravatar.com/avatar/8839f08bdc27c3b5a44b9f240255d8e8e819e66647e76c7d9c44cbc7457498d3? s=60&d=retro&r=g) ### 󠀁[very very nice](https://wordpress.org/support/topic/very-very-nice-17/)󠁿 [tahamirzaiee](https://profiles.wordpress.org/tahamirzaiee/) 9 octobre 2017 1 reply very nice and beautiful interface [ Lire les 12 avis ](https://wordpress.org/support/plugin/intercom/reviews/) ## Contributeurs & développeurs « Intercom » est un logiciel libre. Les personnes suivantes ont contribué à cette extension. Contributeurs * [ Intercom ](https://profiles.wordpress.org/bobintercom/) * [ jacopointercom ](https://profiles.wordpress.org/jacopointercom/) [Traduisez « Intercom » dans votre langue.](https://translate.wordpress.org/projects/wp-plugins/intercom) ### Le développement vous intéresse ? [Parcourir le code](https://plugins.trac.wordpress.org/browser/intercom/), consulter le [SVN dépôt](https://plugins.svn.wordpress.org/intercom/), ou s’inscrire au [journal de développement](https://plugins.trac.wordpress.org/log/intercom/) par [RSS](https://plugins.trac.wordpress.org/log/intercom/?limit=100&mode=stop_on_copy&format=rss). ## Journal #### 3.0.2 https://github.com/intercom/intercom-wordpress/pull/131 * Updated version attribute to avoid it getting sent in the user data. #### 3.0.1 https://github.com/intercom/intercom-wordpress/pull/130 * Added version tracking to help Intercom provide better support by identifying which plugin version is in use. https://github.com/intercom/intercom-wordpress/pull/88 * Loads Intercom messenger last to ensure JQuery is present. #### 3.0.0 https://github.com/intercom/intercom-wordpress/pull/127 * Replaced user_hash with intercom_user_jwt https://www.intercom.com/help/en/articles/10589769-authenticating- users-in-the-messenger-with-json-web-tokens-jwts. * Updated readme to follow guidelines.* Added missing tests. ## Méta * Version **3.0.2** * Last updated **il y a 1 année** * Active installations **6 000+** * WordPress version ** 4.7.0 ou plus ** * Tested up to **6.7.5** * PHP version ** 7.2 ou plus ** * Language * [English (US)](https://wordpress.org/plugins/intercom/) * Tags * [AI](https://fr-be.wordpress.org/plugins/tags/ai/)[chat](https://fr-be.wordpress.org/plugins/tags/chat/) [customer](https://fr-be.wordpress.org/plugins/tags/customer/)[Intercom](https://fr-be.wordpress.org/plugins/tags/intercom/) * [Vue avancée](https://fr-be.wordpress.org/plugins/intercom/advanced/) ## Notes 3.4 out of 5 stars. * [ 6 5-star reviews ](https://wordpress.org/support/plugin/intercom/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/intercom/reviews/?filter=4) * [ 1 3-star review ](https://wordpress.org/support/plugin/intercom/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/intercom/reviews/?filter=2) * [ 4 1-star reviews ](https://wordpress.org/support/plugin/intercom/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/intercom/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/intercom/reviews/) ## Contributeurs * [ Intercom ](https://profiles.wordpress.org/bobintercom/) * [ jacopointercom ](https://profiles.wordpress.org/jacopointercom/) ## Support Quelque chose à dire ? Besoin d’aide ? [Voir le forum de support](https://wordpress.org/support/plugin/intercom/)